Set common issues with two-Pace Verification

Lost or stolen telephone

Nosotros recommend you:

  • Sign out of the lost or stolen phone.
  • Change your Google Business relationship password.

You have several ways y'all tin get dorsum into your account, depending on your circumstances.

Use backup options

If you've lost access to your principal phone, you can verify it's you with:

  • Another phone signed in to your Google Account.
  • Another phone number you've added in the two-Pace Verification section of your Google Account.
  • A backup code y'all previously saved.
  • A security cardinal you've added in the two-Step Verification section of your Google Business relationship.

Sign in from a trusted device

If you previously signed in from a device and checked the box next to "Don't enquire again on this computer," you might be able to sign in from that device without a second verification step. Afterward you sign in to your Google Business relationship, you can manage your verification methods.

Go a new phone from your carrier

If you lose your phone, you lot can ask your carrier to transfer your telephone number to a new phone or SIM carte du jour.

Recover your account

My security key was lost or stolen

Cull the right steps to get dorsum into your account, based on if you lot fix up some other second step, like:

  • Verification codes
  • Google prompts
  • Backup codes
  • A backup security key yous've added to your account
  • A registered computer where you chose not to be asked for a verification code

Important: If you added Avant-garde Protection to your account, you can merely use a backup security key. If y'all don't take a backup security cardinal, follow the steps to recover your account.

If you have another 2nd step

  1. Sign in to your Google Business relationship with your password and your other 2d step.
  2. Follow the steps to remove the lost key from your account.
  3. Get a new security key. You may want to get an extra key you can go on in a safe identify.
  4. Add the new key to your account.

If you don't accept another 2nd step or forgot your password

Important: two-Step Verification requires an extra step to bear witness you ain an business relationship. Because of this added security, it tin can have  3-5 business days for Google to make sure it's you.

Follow the steps to recover your account. You lot'll be asked questions to confirm you own the  business relationship.
Use these tips to answer as best you lot tin.

  1. You may exist asked:

    1. To enter an email accost or telephone number where yous tin can be reached.
    2. To enter a lawmaking sent to your email address or phone number. This code helps make certain you lot can access that e-mail address or phone number.

Crave a security key every bit your 2nd pace

If you plow on 2-Stride Verification and sign in on an eligible phone, you tin get Google prompts. To make a security fundamental your required 2nd step, enroll in Advanced Protection.

Revoke lost fill-in codes

If you lost your backup codes, yous can revoke them and become new ones.

  1. Go to the two-Pace Verification department of your Google Account.
  2. Select Show codes.
  3. Select Get new codes.

You didn't go a verification lawmaking

  • You lot might have been sent a Google prompt instead. Learn why we recommend Google prompts instead of text message (SMS) verification codes.
  • If we notice something different about how you sign in, similar your location, you might not be able to become a verification code through text bulletin.
  • If a text bulletin with a verification lawmaking was sent to your phone, brand sure your service plan and mobile device supports text message commitment.
    • Delivery speed and availability may vary past location and service provider.
  • Brand certain yous have acceptable internet connectedness when you try to get your codes.
  • If you go a phonation phone call with a verification code sent to your phone, you get a voicemail if:
    • You tin't answer the call.
    • Yous don't have an adequate cyberspace connection.

Tip: If you requested multiple verification codes, but the newest ane works.

My Google Authenticator codes don't work

It may be considering the time isn't correctly synced on your Google Authenticator app.

To set the right fourth dimension:

  1. On your Android device, go to the primary carte of the Google Authenticator app.

  2. Tap MoreMoreand then Settings and thenTime correction for codes and thenSync now.

On the next screen, the app confirms the fourth dimension has been synced. You should be able to sign in. The sync volition only touch the internal time of your Google Authenticator app, and volition non modify your device's Date & Time settings.

An app doesn't work subsequently y'all turn on two-Step Verification

When you turn on 2-Step Verification, y'all may need to sign in to some apps again.

Tip: If y'all can't sign in to an app subsequently y'all add two-Stride Verification, you may demand to use an App Password.

Why you shouldn't utilise Google Voice to get verification codes

If you employ Google Voice to get verification codes, you could lock yourself out of your account.

For example, if you sign out of your Google Vocalization app, you might need a verification lawmaking to get back in. Merely, because information technology's sent to your Google Voice, you lot can't get the code.

Piece of work, schoolhouse, or other organization accounts

If you lot use an account through your work, school, or other group that'south protected by 2-Step Verification, and you can't sign in, you can:

  • Apply backup options.
  • Contact your ambassador.

Link to set up two-Step Verification

Contact your admin.

You tin't use a 2d pace to sign in

Use a device you marked every bit trusted and get to account recovery.

I tin can't sign in to my fill-in phone with text messages

This can happen when there's something different about how y'all sign in, like your location. Y'all may need to movement to your chief telephone, or some other trusted device, to sign in to your fill-in phone.

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